We, Football Association of Malaysia (FAM), respect the privacy of individuals with regards to personal data and are committed to protecting the privacy of our users/subscribers/customers (collectively, “Users”), and strive to provide a safe and secure user experience.

This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 ("Act"), which describes how your information (“Personal Data”) is collected and used and your choices with respect to your Personal Data. For absolute clarity, any reference to “we”, “our” or “us” in this Privacy Policy shall include any member of FAM SupaRimau Charter.

The following discloses our information gathering and dissemination practices for https://charter.fam.org.my (“Website”).

Information collected

1. Our Website’s servers do not automatically recognize specific information about individual users on our Website. In addition, our servers do not automatically record information regarding a User's e-mail address unless the User supplies it.
2. We collect information about Users during the registration process and through the use of cookies. When you request pages from our server, it automatically collects some information about your preferences, including your internet protocol (“IP”) address. We use this to help diagnose problems with our server, and to administer our Website.
3. The User-supplied information collected through the registration process is used to improve the content of our site. It is not shared with other organizations for commercial purposes.

Purpose of Personal Data collected

4. Personal Data that you provide to us voluntarily on our Website and the other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, "Purposes"):

• to manage and verify your membership with us;
• to develop, enhance, and provide services to meet your needs;
• to respond to your requests or complaints;
• to send you updates on news and events, privileges and initiatives offered by FAM SupaRimau Charter and/or its partners and/or advertisers;
• to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

5. Although the precise details of the Personal Data collected will vary according to the specific purpose, whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you:

Name:
Address:
Phone number(s):
Date of birth:
Email address:
Identity card number or passport number:

Use and Disclosure

6. We may disclose your Personal Data within FAM SupaRimau Charter and/or to the Vendors (as hereinafter defined) for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.
7. We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a Vendor (often referred to as the data processor and third party service providers). "Vendor" in this Privacy Policy means in relation to Personal Data, any person or entity (other than our own employee) who processes the Personal Data on behalf of us and/or who provide third party services for us. "Processing", in relation to Personal Data means for example obtaining, recording, holding or using the Personal Data in carrying out any operation or set of operations on the Personal Data and/or providing its respective services to us.
8. We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.

Impact of Non Provision of Personal Data

9. Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to us, your application or request for any of the above Purposes may not be accepted or acted upon or your request to browse some information on the Website.
10. Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in paragraph 4 above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.

How Email and 'Contact Us' messages are being handled

11. We may preserve the content of any email or "Contact Us" or other electronic message that we receive.
12. Any Personal Data contained in those messages will only be used or disclosed in ways set out in this Privacy Policy.
13. The message content may be monitored by our service providers or employees for purposes including but not limited to compliance, auditing and maintenance or where email abuse is suspected.

Communication or Utilization Data

14. Through your use of telecommunications services to access the Website managed by FAM SupaRimau Charter, your communications data (e.g. IP address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to Personal Data.
15. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.

Automatic Collection of Non-Personally Identifiable Data

16. When you access the Website, we may automatically (i.e., not by registration) collect, use and disclose non-personally identifiable data, including but not limited to information about your Internet browser and operating system, domain name of the website from which you came, number of visits, average time spent on the site and pages viewed.
17. We may use and disclose these non-personally identifiable data and share it within FAM SupaRimau Charter and/or third parties to inter alia; monitor the attractiveness of the Website and improve our performance/product/services/content on an aggregate, anonymize and non-personally identifiable basis. However, please be assured that this information is not intended to be used to personally identify you.

As an example, we may collect:

Device information— such as your hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access our Websites.

Usage information— such as information about your usage of the Website, the time and duration of your usage and other information about your interaction with content offered by FAM SupaRimau Charter, and any information stored using cookies, mobile ad identifiers, and similar technologies that we have set on your device. For detailed information about our use of cookies, web beacons, and other technologies, see Online Tracking in paragraph (18) below.

Location information— such as your computer’s IP address, your mobile device’s global positioning system (GPS) signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain services.

Online Tracking – How We Use Cookies, Similar Technologies and How to Disable These Technologies

18. We and any third parties duly appointed/authorized by us to provide content, may use cookies, web beacons and similar technologies to facilitate administration and navigation, to better understand and improve our Website.
19. Cookies. Cookies are small files that are placed on your computer when you visit the Website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example:

Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Website.

20. Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of the Website.
21. Local Storage & Other Tracking Technologies. We, along with third parties, may use other kinds of technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and Hypertext Markup Language revision 5 (HTML5) local storage, in connection with our Website. We also may use unique identifiers associated with your device. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For HTML5 local storage, the method for disabling HTML5 will vary depending on your browser.

Confidentiality

22. Personal Data held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law that may from time to time be in force.
23. Any questions, comments, suggestions or information other than Personal Data sent or posted to the Website, or any part thereof by Users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.
24. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.

Security

25. Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control.
26. For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.
27. A username and password are essential for the Website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).

Right of Access to Personal Data

28. Under the Act, you have the right of access to your Personal Data held by us on payment of a prescribed fee and to request correction of the Personal Data that is inaccurate, incomplete, misleading or not up-to-date. If you have any questions regarding this Privacy Policy or if you wish to request access to your Personal Data or if you wish to correct your Personal Data or if you wish to withdraw your consent for future communications, you may send your request in writing to:

 

FAM Grassroots Unit
Wisma FAM, Jalan SS5A/9
Kelana Jaya, 47301, Petaling Jaya
Selangor Darul Ehsan
Malaysia

or

Email: [email protected]

Changes to Privacy Policy

29. We reserve the right to amend this Privacy Policy from time to time without prior notice. Any changes to the Privacy Policy will be uploaded onto our Website and therefore, we encourage you to check/visit this page from time to time for any changes on a regular basis.